Refund Policy - PandaBeauty Factory

Refund Policy – PandaBeauty Factory

At PandaBeauty Factory, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund Policy for detailed information on how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

1.1. Original Condition: To be eligible for a return, the product must be in its original condition, unused, unopened, and with all original packaging and accessories.

1.2. Timeframe: You have 7 days from the date of purchase to request a return. After 7 days, we may not be able to process your return or offer a refund.

1.3. Exceptions: Due to the handmade, nature of our products, we are unable to accept returns or exchanges. However, if your order arrives damaged or you experience any issues, our team will be happy to assist with a replacement or provide a solution.

2. Return Process

2.1. Contact Customer Service: To initiate a return, please contact our customer service team at [email protected]. Include your order number, product details, and reason for the return.

2.2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number and detailed instructions for returning the item. Please do not send any products without prior authorization.

2.3. Shipping Costs: Ensure the item is securely packaged to prevent any damage during transit. Unless the product is defective or incorrect, you are responsible for the cost of return shipping. We recommend using a trackable shipping method for assurance.

3. Refunds

3.1. Processing Time: Once we receive the returned product and confirm that it meets our return criteria, we will process your refund within 7-10 business days.

3.2. Refund Method: Refunds will be issued to the original payment method used for the purchase. If this is not possible, we will work with you to find an alternative solution.

3.3. Partial Refunds: In some cases, a partial refund may be issued, depending on the condition of the returned product and whether any components are missing or damaged.

4. Exchanges

4.1. Exchanges for Defective Products: If you received a defective product, please contact our customer service team to arrange for an exchange. We will cover the shipping costs for returning the defective product and sending a replacement.

4.2. Exchanges for Different Products: If you would like to exchange a product for a different one, follow the return process and place a new order for the desired item. Refunds for the original product will be processed according to this Refund Policy.

5. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

Opened or used products
Custom or personalized products
Gift cards
Items on clearance or final sale

6. Damaged or Incorrect Products

6.1. Damaged in Transit: If your product arrives damaged, please contact us immediately. Provide photos of the damaged packaging and product, and we will work with you to resolve the issue.

6.2. Incorrect Product: If you receive a product that does not match your order, please contact us within 7 days of receipt. We will arrange for the correct product to be sent to you.

7. Contact Information

If you have any questions or need assistance with a return, please contact our customer service team at [email protected]. We are here to help and ensure your experience with PandaBeauty Factory is a positive one.

Thank you for choosing PandaBeauty Factory. We value your business and look forward to serving you.